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General Business Conditions

Sales and Shipping Conditions

Offers are subject to confirmation. If an ordered wine is sold out, we reserve the right – after consulting you – to supply a wine that is equivalent in terms of price and flavour. Old price lists lose their validity once a new price list appears.

The prices in € cover delivery from our Piesport wine cellar and include glass, casing, packaging, VAT and tax on sparkling wine.
Breakages must be reported immediately and confirmed by the freight operator on the original shipment note.


We accept no liability for the consequences of improper storage. Therefore, please store the wine laid down in a cool and dark room.
We retain ownership over the delivered wines until full payment of all owed amounts.

Shipment Type

We ship your order to your door via the parcel service of the Deutsche Post AG (German Post).
Orders for largish quantities are delivered by freight (prices upon request).

Terms of Payment/Payment Processing

We ask first-time customers to transfer the invoiced amount in advance, or to arrange for it to be paid by direct debit, into our account. We deliver subsequent orders against invoice or per direct debit, as you wish. Invoices must be paid within 30 days of the date on the invoice.
Please note: payment by credit card is not yet possible.

Place of Fulfilment

Place of fulfilment for delivery and performance is Piesport/Mosel.
Place of jurisdiction is 54470 Bernkastel-Kues for both parties.

Bank Details

Sparkasse Mittelmosel (BLZ 587 512 30) Kto.-Nr. 21 000 393
IBAN-Nr.: DE 56 5875 1230 0021 0003 93
USt.-ID-Nr.: DE 148 179 960

Compensation for Damage

The shipping cases are accepted by the post and freight operators, so should any breakage occur the damage to the goods is compensated for. It is therefore necessary for the consignee to have the shipper immediately confirm the damage at the time of handover and to inform us straightaway.


Any complaints must be reported at the latest within 14 days of receipt of the goods. Deposits of tartaric acid crystals in the wine are a natural phenomenon and do not affect the wine’s quality. Thus, they do not constitute grounds for complaint. A replacement consignment can be demanded only if the defective goods have been returned. No deficiency-related rights exist if the deterioration in quality is due to improper handling or storage by the customer. The wine must be stored in a cool and dark place.

Components, Complaints about Deficiencies

Transport-related damage (e.g. glass breakage) must be reported immediately, but at the latest 7 days after receipt. Other complaints about any type of deficiencies must, if they are apparent, be reported immediately, and likewise at the latest 7 days after receipt. Hidden deficiencies must be reported immediately after being discovered. Deposits of tartaric acid crystals are due to natural maturation; thus, they do not constitute a deficiency and therefore cannot be the subject of a complaint.

Data Protection and Security

The information you supply enjoys data protection – and in connection with your order, in particular under the Teleservices Data Protection Act (Teledienstedatenschutzgesetz, TDDSG) and the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG). Your data and details are not disclosed to third parties. In order to process and execute your order we pass on your data to the shipping service commissioned to undertake the shipment. We use your information exclusively for proper processing of your order.
By placing your order you agree to our General Business and Delivery Conditions.

Weingut Reuscher-Haart
54498 Piesport/Mosel

As at April 2008